How does Meituan send messages to riders?

Meituan has three ways to send messages to riders: 1. System messages (announcements, notifications, etc.); 2. Order messages (new order details); 3. Customer service messages (question answers, assistance).

Methods for Meituan to send messages to riders

Meituan can send messages to riders in the following three ways :

1. System Messages

• Meituan will send announcements, system notifications, event invitations and other information to all riders through system messages.
• Riders can check system messages through the Meituan Rider APP on their mobile phones.

2. Order message

• When a rider receives a new order, Meituan will send an order message to notify the rider.
• Order messages include order details, shipping address, contact information and other information.

3. Customer Service Message

• If riders have questions or need help, they can contact Meituan customer service through the Meituan Rider APP.
• Customer service staff will answer the rider’s questions or provide assistance through message replies.

Operation steps:

System message:

• Open Meituan Rider APP, click right "My" tab in the lower corner.
• On the "My" page, click "Message Center" to view system messages.

Order message:

• When there is a new order, the Meituan Rider APP will automatically pop up an order message notification.
• Riders can click on the notification to view the order details.

Customer service message:

• In the Meituan Rider APP, click the "Help Center" tab.
• Select the "Online Customer Service" option, enter a question or select the question type to contact the customer service staff.

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