How does Meituan chat with riders online?

To chat online with a Meituan rider, just: 1. Place an order on the Meituan APP; 2. Enter the order details page; 3. Click the "Contact Rider" button. Text, voice, picture/video messages can be sent in the chat window, and the rider's location can be viewed.

How to chat online with Meituan riders

The steps to chat online with Meituan riders are as follows :

Step 1: Open Meituan APP

• Download and install Meituan APP.

Step 2: Place an order

• Select the restaurant or product you want to order in the APP.
• Complete the order process and pay for the order.

Step 3: Enter the order details page

• After placing the order, click on the order details page.

Step 4: Contact the rider

• On the order details page, find the "Contact Rider" button.
• Click the "Contact Rider" button to open a chat window with the rider.

Chat window function:

• Send text message
• Send voice message
• Send picture or video
• View the current position of the rider

Note:

• The chat window is only available when the order is in progress.
• When chatting with riders, please be polite and respectful.
• If you encounter any problems or difficulties related to riders, you can also contact Meituan customer service for help.

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