How to chat with merchant riders on Meituan

On Meituan, you can chat with merchants and riders through the following steps: Chat with merchants: Enter the merchant page, click "Contact Merchant" and select a chat method. Chat with the rider: Enter the order details, click "Contact Rider" and select the chat method. During the chat, stay polite and concise, discuss dishes, order status, etc. with the merchant, and communicate delivery time, address, etc. with the rider. The Meituan chat function is only available during merchant business hours and rider delivery periods.

How to chat with merchants and riders on Meituan

Chat with merchants

• Enter the merchant page: In the Meituan App, find the merchant you want to contact and click on the store page.
• Click "Contact Merchant": In the store page, click the "Contact Merchant" button in the upper right corner.
• Select chat method: You can choose text chat, voice call or video call.

Chat with the rider

• Enter the order details: In the Meituan App, find the order being delivered and Click on the order details page.
• Click "Contact Rider": In the order details page, click the "Contact Rider" button.
• Select chat method: You can choose text chat, voice call or text message.

Notes on chat content

• Be polite and respectful and avoid using inappropriate language.
• State your needs concisely and avoid sending too much information.
• When communicating with merchants, you can ask about dish information, special requests or order status.
• When communicating with the rider, you can ask about delivery time, delivery address or other questions.

Other tips

• The Meituan chat function is only available during merchant business hours and rider delivery periods.
• If the merchant or rider does not respond in time, you can try again later or contact Meituan customer service.
• For different chat situations, you can choose the appropriate chat method to achieve the best communication effect.

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