How to transfer Ele.me customer service number to manual

Call Ele.me customer service number (10109797), press "1" and "4" to enter the "Other Questions" menu, and then press "0" to transfer to manual customer service. Things to note include having your order number ready, service hours are 7:00-23:00 from Monday to Sunday, and you need to wait patiently.

How to transfer to Ele.me’s manual customer service

Step 1: Dial the customer service number

Call Ele.me customer service hotline: 10109797

Step 2: Select self-service

After the call is connected, the voice prompt will guide you to self-service Serve. At this time, please follow the steps below:

• Press "1" to select the delivery issue.
• Press "4" to select other questions.

Step 3: Select manual service

After entering the "Other Questions" menu, follow the steps below:

• Press "0" selects manual service.

Step 4: Wait for transfer

The voice prompt will inform you that you have been transferred to manual customer service, please wait patiently.

Note:

• When calling customer service, please have the relevant order number or problem details ready.
• It may take some time to transfer to manual customer service, please wait patiently.
• Manual customer service hours: Monday to Sunday, 7:00-23:00.

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