How to switch to manual service on Ele.me?

Steps to switch to manual service from Ele.me: 1. Enter the customer service interface; 2. Select the type according to the problem; 3. Use a virtual assistant; 4. If the virtual assistant cannot solve the problem, click "Contact Human Customer Service" to transfer Human services.

How to switch to manual service in Ele.me?

Step 1: Enter the customer service interface

• Open the Ele.me APP.
• Click the customer service icon in the upper right corner.

Step 2: Select the problem type

• According to the problem you encounter, select the corresponding type, such as "Order Problem", "Return payment issue."

Step 3: Use a virtual assistant

• Ele.me provides a virtual assistant that can automatically answer common questions.
• Enter your question or select the relevant option, and the virtual assistant will provide the corresponding answer.

Step 4: Transfer to human customer service

• #If the virtual assistant cannot solve your problem, you can ask human customer service for help :

  • In the virtual assistant interface, click the "Contact Customer Service" button.
  • Enter your question and click "Send".
  • Patiently wait for the reply from the manual customer service.

Tips:

• It may take some time to transfer to manual customer service, please wait patiently.
• Provide a clear and specific description so that customer service can quickly help you solve the problem.

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