What should I do if the Razer mouse driver cannot recognize the mouse?

If the Razer mouse driver is not recognized, you can solve it by following the following steps: check the hardware connection, update the driver, reinstall the driver, check Windows settings, check for third-party software conflicts, and execute System File Checker ( SFC) and reset Razer Synapse. If the problem persists, the mouse hardware may be faulty, please contact Razer Support.

What should I do if the Razer mouse driver cannot recognize the mouse?

When the Razer mouse driver cannot recognize the mouse, You can take the following steps to resolve the issue:

1. Check the hardware connections

• Make sure the mouse is securely connected to the computer. Try using a different USB port.
• Check whether the USB cable is damaged or loose.

2. Update driver

• Download and install the latest version of the mouse driver from the Razer official website.
• In Razer Synapse, go to Settings >Drivers to check for updates.

3. Reinstall the driver

• Uninstall the existing Razer mouse driver.
• Restart the computer and reinstall the driver.

4. Check Windows Settings

• Go to Control Panel > Hardware and Sound > Devices and Printers.
• Right-click the mouse and select "Properties".
• Check the Drivers tab for any errors or warnings.

5. Check for third-party software conflicts

• Some third-party software may interfere with the Razer mouse driver, such as anti-virus software or firewalls .
• Try temporarily disabling these software and see if the problem is resolved.

6. Execute System File Checker (SFC)

• Enter the following command in the "Command Prompt" and press Enter :

  <code>sfc /scannow</code>

• This will scan and repair any corrupted system files.

7. Reset Razer Synapse

• Exit Razer Synapse.

• Hold the Windows key R, then enter the following command and press Enter:

  <code>%appdata%/Razer Synapse</code>

• Delete all files in the "Razer Synapse" folder.
• Restart Synapse.

If the above steps still do not solve the problem, the mouse hardware may be faulty. Please contact Razer Support for further assistance.

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